Frequently Asked Questions
Get answers to questions that you may already have. These are the most common questions clients ask about Shannette's VA Solution. Feel free to contact us if you didn’t find the answer to your questions here.
Why should I choose Shannette's VA Solution?
For over three years, small businesses and entrepreneurs have benefited from the top-notch virtual assistant services offered by Shannette's VA Solution. We are highly qualified, experienced, and skilled in the areas of administrative assistance, data entry, customer service, project management, bookkeeping, marketing, social media management, etc. In addition, we strived to provide proactive, individualized, and timely responses, making our clients feel cared for on a consistent basis.
How do we handle work virtually?
Thanks to the internet, working virtually has never been easier. We use a project management system that allows you to create projects and/or upload files. Depending on the level of service you've chosen, you will also be able to communicate with us through email, chat, telephone, or zoom whichever suits you best.
Some of our clients have created accounts or shared username/password access to sites they use for various tasks. (For example, a business owner might create an account in WordPress for his or her VA to post blogs).
How do I know that my business and customer details will be safe?
An essential component of our business is confidentiality. We provide a legally binding NDA to every client (non-disclosure agreement). We take all security and privacy issues very seriously with the highest level of professionalism. In addition to this, all VAs must individually sign NDAs.
What are your rates? Do you charge by the hour?
We have hourly rates, project rates, and retainer rates - whatever suits your needs best. Our prices are among the most reasonable in the industry.
Our rates also depend on a variety of factors, such as the length of time, the complexity of the task, and any advanced materials we may need to complete your project.
How would I be billed?
Shannette's VA Solution offers several plans for client use, each plan defines the service offered and billing terms. We will work with you to determine which plan is best for you, in terms of budget and need.
I am not located in the US. Can you still help me?
Absolutely! We provide our services to clients from all over the world.
How long does it take to get started?
We will begin the client onboarding process as soon as we have all the necessary information. You will be required to proceed with the following:
Completing the client intake form
Schedule your meeting to set expectations and answer questions
Let's Work Together
By using Shannette's VA Solution, you may save time finding and supervising new hires, boost customer satisfaction, increase productivity, and elevate your professional image.