Terms and condition | ShannettesVASolution

Shannette's VA Solution Terms & Condition

PLEASE READ THESE TERMS AND CONDITIONS.

Welcome to Shannette's VA Solution(“PRIORITY VIRTUAL ASSISTANT SERVICES,” “we,” or “us”). This page explains the terms by which you may use our online and/or mobile services, website, API, and software provided on or in connection with the service (collectively the “Services”). By accessing or using the Service, you signify that you have read, understood, and agree to be bound by this Terms of Use Agreement (“Agreement”) and to the collection and use of your information as outlined in Shannette's VA solution Privacy Policy whether or not you are a registered user of our Services. Shannette's VA solution reserves the right to make unilateral modifications to these terms and will provide notice of these changes as described below. This Agreement applies to all visitors, users, customers, and others who access the Services (“Users”).

PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION. THIS AGREEMENT CONTAINS A MANDATORY INDIVIDUAL ARBITRATION AND CLASS ACTION/JURY TRIAL WAIVER PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.

ELIGIBILITY

This is a contract between you and Shannette's VA Solution. You must read and agree to these terms before using the Services. If you do not agree, you may not use the Services. You may use the Services only if you can form a binding contract with Shannette's VA Solution, and only in compliance with this Agreement and all applicable local, provincial, national, and international laws, rules and regulations.

You must be at least 18 years of age to be eligible to use the Services. Any use or access to the Services by anyone under 18 is strictly prohibited and in violation of this Agreement. Some requests may not be made via the Service by users under 18 or 21 years of age. In certain instances, Shannette's VA Solution may require you to provide proof of identity to create your account, or to access or use the Services, and you acknowledge and agree that you may be denied access or use of the Services if you refuse to provide such proof.

USE OF OUR SERVICES

Subject to the terms and conditions of this Agreement. The Services to be provided are set out in the Agreement. The Client shall pay our Fees, as set out in the Agreement. Our fees are exclusive of GST which will be added where it is chargeable.

Shannette's VA Solution allowed small business owners and entrepreneurs to submit requests that we (Shannett's VA Solution) will fulfill in a satisfactory and timely manner. We will use our reasonable endeavors to deliver Services according to the timetable set out in the Proposal and/or Agreement.

We will let you know if we expect that deadlines may not be met. Our ability to meet timetables depends on you giving us access on time to all the information and resources we need from you. Subject to meeting the deadline(s) set, Shannette's VA Solution has absolute discretion in what constitutes normal business hours. Any additional services as mutually agreed in Writing, by email, or by issuing a revised Agreement are charged as per the terms of such Agreement or the revised Agreement. Any time and expenses incurred in responding to your requests to audit data for GDPR compliance or complying with an external legal body’s legal requirements to disclose information or submit to audit may result in charges at our normal rate for the work incurred.

PAYMENTS AND BILLING

Initial 30-minute consultations by Zoom or phone are free.
The client is responsible for conducting a final review and proofreading of all submitted work.
The Client understands Shannette's VA Solution or her associate’s estimated time and cost for completing the Work is an informal calculation and that any adjustments to the amount of work, schedule, and/or the number of hours and fees are subject to review and renegotiation with the Client when necessary.
After receiving the completed work, you have two (2) days to report any problems. Errors made by Shannette's VA Solution will be corrected without charge; however, any additional changes the client requests will be subject to the regular hourly rate.
If, however, on receipt of the item to be worked on or at an early stage, it becomes apparent that significantly more work is required than had been anticipated in the preliminary discussion/brief, Shannette's VA Solution may renegotiate the fee and/or the deadline.
Similarly, if, during the term of Shannette's VA Solution work, additional tasks are requested by the Client, Shannette's VA Solution Limited may renegotiate the fee and/or the deadline.
Should ongoing project work be suspended or delayed through any default of the client, Shannette's VA Solution shall be entitled to immediate payment for work already carried out and expenses incurred.
An agreement, in writing or by email, of a set number of hours a week or month may not be carried over to subsequent periods by the client, without prior written agreement from both parties.
If the project is based on an hourly rate, then a minimum invoice amount is for one hour, and the hourly rate is then billed in increments of 30 minutes, with time rounded up to the nearest half of an hour.
Clients will be invoiced either after an individual assignment is completed or on an ongoing monthly basis.
First-time clients will initially be invoiced in advance of work commencing. All subsequent work will be invoiced will be at the end of every calendar month.
Invoices are to be settled within seven (7) days upon delivery unless otherwise agreed. The final invoice shall include billable time, reimbursable expenses, and any other fees related to the Work.
Unpaid bills will incur interest, as per government guidelines. It is at Shannette's VA Solution's discretion whether work continues after a bill remains unpaid beyond my 7-day payment period.
Billable time includes meetings and calls outside of contracted hours, and includes the writing and/or reading of correspondence sent by mail or email.
A time report will be provided with the invoice unless the client requests otherwise.
All postage, printing and other stationery expenses bought on behalf of the Client’s business will be added to the invoice for reimbursement.
Payment is to be made by the available payment method.
Once an invoice becomes overdue, no further work will be undertaken.
Under the terms of the Data Protection Act 1998 / GDPR, the Client and Shannette's VA Solution may keep on record such information (e.g. contact details) as is necessary. Either may view the other’s records to ensure that they are relevant, correct, and up to date.
Either the Client or Shannette's VA Solution has the right to terminate a contract for services if there is a serious breach of its terms.

PRIVACY

You understand that by using our Services you consent to the collection, use, and non-disclosure of your personally identifiable information and aggregate data as outlined in our Privacy Policy. However, regardless of any choices you make regarding your Personal Information, we may disclose Personal Information if we believe in good faith that such disclosure is necessary (a) in connection with any legal investigation; (b) to comply with relevant laws, or to respond to subpoenas or warrants served on us; (c) to protect or defend our rights or property, or the rights or property of users of the Services; and/or (d) to investigate or assist in preventing any violation or potential violation of the law, this Term of use, or

We will respect the confidentiality of your personal and business practices and recognize your ownership of any intellectual copyright about your business activities. We promise to strive to maintain our high professional standards by staying abreast of advances within our industry and striving for excellence through professional improvement. We promise to keep all acquired personal data safe and secure and ensure it is only used for its intended purpose, by GDPR and all regulations set by the ICO. While we take every step known to us and by guidance on the ICO website to keep data safe and secure we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. We can never be fully immune to hacks, no one is.

THIRD-PARTY LINKS, RECOMMENDATIONS, AND INFORMATION

The Services may contain links, recommendations, and information to third-party materials that are not owned or controlled by Shannette's VA Solution. SVAS does not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access a third-party website or service, purchase a product or service, and/or engage a third-party from the Services, you do so at your own risk, and you understand that this Agreement and Shannette's VA Solution Privacy Policy do not apply to your use of such third-party sites, services or products. You expressly relieve SVAS from any liability arising from your use of any third-party website, service, product, or content. Additionally, your dealings with or participation in promotions of advertisers found on the Services, including payment and delivery of goods, and any other terms (such as warranties) are solely between you and such advertisers. You agree that Shannettes VA Solution shall not be responsible for any loss or damage of any sort relating to your dealings with such advertisers.

INDEMNITY

You agree to defend, indemnify and hold harmless Shannette's VA Solution and its subsidiaries, agents, licensors, managers, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) your use of and access to the Services, including any data or content transmitted or received by you; (ii) your violation of any term of this Agreement, including without limitation your breach of any of the representations and warranties above; (iii) your violation of any third-party right, including without limitation any right of privacy, Intellectual Property Rights, and any rights of Third Party Providers; (iv) your violation of any applicable law, rule or regulation; (v) any content that is submitted via your account including without limitation misleading, false, or inaccurate information; (vi) your willful misconduct; or (vii) any other party’s access and use of the Services with your unique username, password or other appropriate security code.